Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use equinthoraleon's business budget essentials platform.

Last Updated: January 15, 2025

Information We Collect

At equinthoraleon, we collect information that helps us provide you with better business budget management services. This includes both information you provide directly and information we gather automatically when you use our platform.

Personal Information: We collect your name, email address, phone number, business details, and payment information when you create an account or make purchases.

We also collect technical information such as your IP address, browser type, device information, and how you interact with our website. This data helps us improve our services and provide a more personalized experience for managing your business finances.

  • Account registration details and profile information
  • Business financial data and budget information you input
  • Communication preferences and support interactions
  • Usage analytics and feature engagement data
  • Payment processing and transaction records
  • Device and browser information for security purposes

Important: We never collect sensitive financial account credentials like banking passwords. Our platform uses secure, read-only connections through verified financial institutions to aggregate your business account information safely.

How We Use Your Information

Your information helps us deliver personalized business budget management tools and improve our services. We use this data to process your transactions, provide customer support, send important account updates, and develop new features that benefit our users.

We may also use aggregated, anonymized data to understand user behavior patterns and improve our platform's functionality. This helps us create better budget tracking tools and financial insights for Australian businesses like yours.

Marketing Communications: We'll only send you promotional emails if you've opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your data with trusted service providers who help us operate our platform, such as payment processors, cloud storage providers, and customer support tools.

These partners are contractually required to protect your information and can only use it for the specific services they provide to us. We may also disclose information if required by law or to protect our rights and the safety of our users.

  • Payment processors for secure transaction handling
  • Cloud service providers for data storage and backup
  • Analytics providers for platform improvement insights
  • Customer support platforms for better service delivery
  • Legal authorities when required by Australian law

Data Security and Protection

We implement industry-standard security measures to protect your information. This includes encryption, secure servers, regular security audits, and strict access controls for our team members who need to access your data.

Your financial data is encrypted both in transit and at rest. We use bank-level security protocols and regularly update our systems to protect against emerging threats. Our Australian servers comply with local data protection regulations.

Data Breach Response: In the unlikely event of a security incident, we'll notify affected users within 72 hours and take immediate steps to secure your information and prevent further unauthorized access.

Your Rights and Choices

You have several rights regarding your personal information. You can access, update, or delete your account data at any time through your account settings. You can also request a copy of all information we hold about you.

  • Access your personal information and account data
  • Correct or update inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt out of marketing communications
  • Request information about how we use your data

To exercise these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and guide you through the process. Some requests may require identity verification to protect your privacy.

Data Retention and Deletion

We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal requirements and resolve any disputes. When you delete your account, we'll remove your personal information within 90 days.

Some information may be retained longer for legal compliance, such as transaction records required by Australian financial regulations. We'll always use the minimum retention period necessary and securely delete information when it's no longer needed.

Account Deletion: When you delete your account, all your budget data, preferences, and personal information will be permanently removed from our active systems within 90 days.

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers may process information in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information.

We only work with providers who meet strict data protection standards and have adequate privacy laws or contractual protections in place. Your information remains subject to Australian privacy laws regardless of where it's processed.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, keep you logged in, and understand how you use our services to make improvements.

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising purposes, focusing instead on essential features and service improvement.

  • Essential cookies for platform functionality
  • Preference cookies to remember your settings
  • Analytics cookies to improve user experience
  • Security cookies to protect your account

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and prominently display the updated policy on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

Email: info@equinthoraleon.com

Phone: +61 8 9398 8301

Address: Level 2/108 Margaret St, Brisbane City QLD 4000, Australia

Our privacy team is available Monday through Friday, 9 AM to 5 PM AEST, to answer any questions about how we handle your personal information.